Dynamic Training Services > Conflict Resolution

The Emergency Support Network offers customised interventions, wellness seminars, and training services for on-site delivery, on line programs, and a calendar of events.  All programs incorporated the latest techniques in positive psychology to promote interaction, fun and the application of learning back into the workplace.  Enquire now about our current training workshops in:

• Effective Conflict Resolution
  It is easy to see that when you have two or more people together, you have the potential for a conflict to erupt.  Most people find conflict difficult to deal with, so they avoid intervening, and in most instances the issues become greater. Resolving conflict effectively can provide a wonderful opportunity to facilitate understanding and promote workplace harmony.  This session provides strategies and practical solutions for resolving conflict in the workplace.

• Dispute Mediation For Supervisors / Managers
  Two employees are embroiled in a dispute with each other.  Do you know how to mediate as a Supervisor or Manager?   The workshop enables you to assist the parties to systematically isolate the issues, develop options for resolutions and reach agreements that accommodate the needs of all parties.  The workshop aims to provide Supervisors and Managers with enhanced skills in negotiating workplace disputes.
  
  
• Managing Workplace Grievances
  Ranging from simple misunderstandings to serious concerns, workplace grievances are common. Many managers and supervisors may inadvertently expose themselves and their organisation to risk as they are not aware of their responsibilities in grievance management or in how to effectively manage grievance issues. By following simple processes, you will be able to easily manage workplace grievances with the practical strategies given in this workshop. 
  
  
• Grievance Officer Training
  Wouldn’t it be great to have someone in your workplace who is trained to deal with employee grievances?  Grievance Officers are specially trained to assist and intervene in staff issues.  They can provide immediate help to distressed employees and frequently defuse potentially difficult situations before they escalate.  This workshop equips Grievance Officers with an understanding of the legislation, role of the Grievance Officer, processes for resolution and practical techniques to defuse conflict and stress in the workplace. 
  
  
• Grievance Officer Refresher Training
  In order to protect your investment in Grievance Officers and to them motivated and acting as a support network, it is essential to offer a one day program each year to the Grievance Officers.  This refresher training day provides updates of current information, customized content, and a forum for where topical issues can be resolved.